Warranty Conditions

Warranty Conditions

In addition to your legal defect-related rights, we also provide a three-year warranty for new products from the brands bredeco, Fromm & Starck, Goldbrunn, Gymrex, hillvert, incubato, MSW, physa, Royal Catering, Singercon, Stamony, Stamos Soldering, Stamos Welding Group, Stamos Germany, Steinberg Systems, ulsonix, Uniprodo and welbach, which are advertised accordingly. The warranty period begins on the payment date, and covers the whole of Europe. In the case that any material or production defects are identified during this time, we can guarantee you within the warranty period with one of the following services, subject to our preference:

  • Free delivery of the appropriate replacement part or
  • Free reparation of the product or
  • Free replacement of the product with one of equivalent value (if necessary also a succeeding model, provided the original product is no longer usable).


There are no further claims under this warranty. In particular, there are no claims concerning damage reimbursement and especially none concerning consequential damage.


Please do not hesitate to contact us, the guarantors, should you have any warranty claim:

expondo GmbH
Köpenicker Str. 54
10179 Berlin

E-Mail: [email protected]
Tel.: +44 20 376 988 02

The warranty is applicable to all components inside the housing of our devices. It does not comprise the housing and its outer components or its connecting parts. What the warranty also does not comprise are accessories which are not to be used inside the housing. Moreover, these warranty conditions do not apply for wear parts or damages caused by improper use, non-compliance with the manuals, autonomous repairs and atmospheric agents.


Upon requesting the warranty service, you will be required to allow us to examine the warranty claim by returning the product, after prior contact with us. The client is required to cover the shipping costs to expondo GmbH, as well as any transport damage that might occur. The return costs from expondo GmbH to the provided delivery address will be covered by us.


The above conditions do not apply to products of the external brands APS, Aquaphor, Borotto, CAMBRO, Hamilton Beach®, HEITRONIC, Liss, Merida, Monolith, Pro Bauteam, Qbrick System, TECTOR, TEM, Tungsram. The warranty depends on the manufacturer.



Your legal rights arising from your purchase agreement with us are not restricted by this warranty in any way. In particular, any current legal warranty rights remain unaffected by this warranty. If the purchased item is defective, then you have the possibility during the course of the legal warranty, to appeal to us, regardless of whether a warranty claim has already been made or the warranty is already active.

(Valid since the order date on the 24.07.2017)