Complaints

Complaints and returns

Dear expondo customer,

we set very high standards for the quality and durability of our products. However, we cannot always completely rule out faults and defects. In such a case, please use our service form (simply download and fill out) and contact us via our contact form.

Our expert staff will help you immediately.

Please fill out the service form and enclose it in the package. You can download the service form as a PDF here.

Delivery information:

  • No shipping fees within Ireland and Germany
  • Returns are free
  • Depending on the size and weight of your order, we will ship either DPD, GLS or by forwarding agency (Krage)
  • Shipping with a forwarder is usually carried when the item is over 40 kg in Germany and from 40 kg for other countries within the EU
  • Self-collection is not possible for logistical reasons
  • Express and desired date deliveries as well as delivery to mailboxes are also not possible