Instructions for cancellation & Cancellation form
Cancellation Policy & Cancellation Form
Since we would like to offer you an optimal service, we have decided to make the 14 days cancellation right (which normally only applies to consumers) available to all of our customers. Not only that, but we have also extended its duration to 30 days.
A. Instructions for cancellation
Right to cancel
Within the first thirty days you are entitled to cancel the contract without providing any reason.
The thirty-days cancellation period starts from the day that you, or any third party authorised by you other than the carrier, take posession of all the ordered items.
To exercise the right to cancel, you must inform us (expondo GmbH, Köpenicker Str. 54, 10179 Berlin, Tel.: +44 20 376 988 02, Fax: +49 30 239 890 9, E-Mail: email@example.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to expondo GmbH - c/o Plischka Int. Spedition GmbH, Müllroser Chaussee 76d, 15236, Frankfurt (Oder) without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Köpenicker Str. 54
Fax: +49 30 530 276 62
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
C. Return service up to 100 days after receiving the order
Regardless of the 30-day cancellation period, goods from the brands Bredeco, Goldbrunn, Hillvert, Incubato, MSW Motor Technics, Physa, Royal Catering, Singercon, StaMony, Stamos Soldering, Stamos Welding, Steinberg Systems, Ulsonix and Welbach include the following revocation promise:
You can return all items from our on-line shop up to 100 days from receiving them provided the items are complete, unused and undamaged. Should the items have been delivered in a sales display packaging they must be returned in their original packaging.
Please send the goods in due time (i.e. not after 100 days) to the following address:
expondo GmbH - c/o Plischka Int. Spedition GmbH
Müllroser Chaussee 76d
15236, Frankfurt (Oder) Germany
We will reimburse you the complete sum of your purchase. However, you will have to carry shipping costs and responsibility for possible delivery damage.
This return service does not limit in any way your rights or lawful cancellation rights (see point A.).
Contact+44 20 376 988 02
mo - fr 10am - 4pm
We will quickly attend to your request.
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